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Kenya Airways Jobs
and Career Opportunities in Nigeria
Kenya Airways, a reputable airline is looking for
ambitious high fliers with exceptional qualities to fill the under
listed positions:
1. JOB TITLE: SALES AND TICKETING SUPERVISOR
ROLE/PURPOSE STATEMENT
To lead and motivate a sales/ticketing team that will provide excellent
services to the customers so as to generate sales and revenue
KEY ACCOUNTABILITIES/RESPONSIBILITIES
• To lead, guide and support sales and ticketing team to ensure quality
service to clients.
• To validate and reconcile daily sales returns to account for both cash
collected and documents.
• Handle and effect ticket endorsements to enhance customer relations
and satisfaction.
• To handle customer complaints (denied boarding, baggage e.t.c) to
ensure customer satisfaction and retention.
• To prepare and administer the shift/leave roster for optimal
utilization of staff and resources.
• To uphold safety and security standards for the office to safeguard
company resources.
COMPETENCES
• Team player
• Good communication skills
• Excellent KQ product knowledge
• Ability to lead/guide and make decision
• High level integrity/accountability
• Pleasant personality/approachable
• Confident and well groomed
• Customer focused
KNOWLEDGE, SKILLS & EXPERIENCE
• University graduate
• IATA/UFTAA Diploma/intermediate and advance airline fares and
ticketing course
• 3 years airline experience in sales and ticketing
2. JOB TITLE: TICKETING AND RESERVATIONS AGENT
ROLE/PURPOSE STATEMENT
To provide excellent services to customers in terms of ticketing
reservations and KQ product to generate sales and ensure customer
satisfaction and loyalty.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
• To do reservations for all KQ clients to generate sales
• Fare quotes to all KQ clients to provide the best applicable fares and
generate sales
• To recruit and handle existing and prospective frequent fliers to win
and retain loyalty
• Printing and reconciling of sales returns to accounts for daily sales
• To promote all KQ products to create awareness and generate sales
• To promote direct telephone sales so as to reduce distribution costs
and generate sales.
COMPETENCIES
• Team player
• Customer focused
• Good communication skills
KNOWLEDGE SKILLS & EXPERIENCE
• University graduate
IATA/UFTAA Diploma/basic airline fares and ticketing
Interested candidates are required to submit applications and curriculum
vitae by November 27, 2008 to:
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi - Lagos
Closing Date: November 27, 2008.
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