over 30% of all IT jobs are in tech support. Computer support specialists
are projected to be among the fastest growing occupations in the world.
So back to the question. What is / Who are Technical Support?
Who are these people? They are the people you call when you're having problems with your computer. They also keep the computers running smoothly in the background in different working environments.
Typically as a Computer support person you are involved in installation, setup, upgrading, repairs, troubleshooting, and maintenance of desktops, laptops, printers, and all other peripherals. Plus, you need to fully understand the network configurations and operating systems your users might be utilizing. In many instances, this includes the setup, training of users in the use of systems, as well as carrying out Software related tasks.
When you work in tech support, job titles you will come across are:
Tech support is often the place to start for the beginner. Tech support
gives you experience that will open the doors to other paths that may
Accredited Compaq Technician (ACT)
Support / Network Certification Seminar -A+, Net+, CCNA ...
Free A+ Certification Exam Study Resources
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